When your company is interested in making the switch to an internet phone service, or VoIP phone system, you’re going to have plenty of factors to keep in mind.
The internet phone providers columbus ohio at Data Talk have teamed up with us to develop this list of criteria oriented around choosing a VoIP provider, and it’s crucial for business leaders to follow expert advice when it comes to these all-important investment decisions.
So below are some of the important factors to keep in mind when you’re on the hunt for a new VoIP phone service provider!
Understanding Your Company’s Needs
The very first thing you must do during this hiring process is take a good look in the mirror and try to figure out what exactly it is you’re looking for in your internet phone provider. There are tons of benefits when it comes to switching from a traditional landline to a VoIP platform, but every business is unique and subsequently has unique communication needs.
Although you’re likely interested in saving costs and obtaining cutting-edge telecom technology, you’ll need to home in on what exactly your team will be using these telecom features for. Only you can answer certain questions about your own company, and taking an introspective look at your communication strategies is the best place to start when hiring a new telecom partner.
Involved Costs
Just like with any investment decision, business leaders will also need to weigh the costs of partnering up with a new Internet phone provider in the Columbus Metro Area. You’ll likely come across many different providers that offer different prices, and it’s important to remember that your cheapest option isn’t necessarily going to be your best one!
Factors like customer support, quality service and plan options are important to keep in mind when you’re differentiating the prices of different telecom plans. They may charge per user, or per installation. There also may be additional fees that you need to consider.
So make sure you’re well aware of what you’re getting into from a financial standpoint before making any final decisions!
VoIP Features
When you’re thinking about making an upgrade with your telecom strategies, you’re of course going to be curious about the new features and capabilities that VoIP technology can provide. The truth is that there are many different awesome features out there that you and your team can benefit from, and some of the most popular VoIP features include the following:
- Call forwarding
- Automated attendant
- Soft phone
- Call analytics
- Voicemail to text
- Business text messaging
- Video conferencing
- And A LOT more!
Customer Support
If you’re going to invest in a new internet phone provider, then you’re going to be working closely with this new team. This means you’ll need to have a good understanding of their customer support, because telecom issues can happen at any time and can sometimes require very swift recoveries!
Most high-quality VoIP providers will offer 24/7 customer support, as well as impeccable security measures to keep your company’s data safe. These days, you’ll be better off teaming up with a telecom team that has actual live representatives, instead of automated customer support portals. This investment in real employees shows how much they care about their customers, which will have a ripple effect upon how well they support you and your new phone system.
Other Third-Party Integrations
When it comes to making the most of new VoIP tools, you’ll have to keep third-party integrations in mind. This means that your new phone system will be cohesively synced up with other tools that your team uses on a daily basis.
Some common third-party integrations to be on the lookout for include the following:
- SMS & fax
- CRM
- Cloud storage integrations
- Email software
VoIP Security
And because your new phone system will be operated via the Web, cybersecurity is a massive factor to keep in mind during your hiring process. No one wants their valuable data to be susceptible to hackers and other types of breaches, which is why you have to turn to a VoIP provider with unparalleled security measures and a top-notch track record with past clients.
Although most internet phone providers are great when it comes to security, some are better than others. Be sure to check out the telecom company’s online reviews to see what their past clients are saying in terms of security measures and precautions.
Contact Internet Phone Providers in Columbus Ohio When You’re Looking To Upgrade To a VoIP Phone System!
Although the above factors are a great starting point for your internet phone provider search throughout Columbus, there’s still a lot that business leaders need to consider when investing in these types of telecom specialists. The best way to learn more in-depth information about telecom services is to speak directly with industry experts, and the VoIP specialists at Data Talk are just a click away when you go through the link at the top of this blog!